Consumer Disputes

Advisory and representation in consumer protection matters. 

At Saroja HM & Associates, we advise and represent our clients in disputes arising from the supply of goods and services, E-Commerce Scams, Real Estate delays, Banking Issues and Medical Negligence and Unfair Trade practices in accordance with the Consumer Protection Act, 2019 and applicable rules and regulations.

  • Assessing the merits of a complaint, advising on legal options, and developing strategies to secure refunds, replacements, or compensation for losses.
  • Issuing legal notices to businesses and attempting pre-litigation negotiations or mediations to resolve disputes faster.
  • Analyzing contracts, warranty documents, and bills to detect unfair clauses or fraud.
  • Allowing clients to securely upload proof of purchase, photos of defective products, and legal correspondence.
  • Drafting of Consumer Complaints, Replies, Counter Replies and Legal Notices and filing through E-jagruthi Portal


We assist clients through the consumer dispute resolution process, ensuring compliance with statutory requirements and procedural frameworks.

Frequently Asked Questions

What types of consumer disputes do you handle?

We assist in matters relating to defective goods, deficiency in services, e-commerce disputes, real estate delays, banking issues, medical negligence, and unfair trade practices.

Yes, certain consumer complaints may be filed through online platforms such as the E-Jagriti portal, subject to applicable procedural requirements.

Yes, documents such as invoices, agreements, warranty documents, payment receipts, correspondence, and proof relating to the dispute are generally required.

While not mandatory in every case, issuing a legal notice may help clarify the dispute and may assist in resolving the matter before formal proceedings are initiated.

Depending on the facts of the case, remedies may include refund, replacement, compensation, removal of defects, or other reliefs as permitted under applicable law.

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